Table Mates Cancellation Policy

1. Cancellation and Refund Policy:

• Full refund: Cancellations made 72 hours or more before the scheduled event.

• No refund: Cancellations made within 24 hours of the scheduled event. There are no exceptions to this.

• Partial refund: Cancellations made between 24 and 72 hours before the event are eligible for a full refund only if we are able to fill the vacated seat with a replacement.
  If we do not find replacement you will receive a 50% refund.

2. Rescheduling: Participants may not reschedule their reservations. Please make sure to select an event date that you can attend.

3. Exceptions: We do not make exceptions for extenuating circumstances or emergencies.

4. Cancellation Request Process:

• To request a cancellation, participants must send an email to info@tablemates.be with "Cancellation: [Event Date and Location]" in the subject line. Please include your name and reservation details in the email.

5. Penalties for No-Shows:

• Participants who are no-shows* for an event without prior notice may face the following consequences:

  • First and second no-show: Warning and no refund.

  • Third no-show: Banned from using Table Mates' services.

*It does not count as a no-show if you contacted us in advance.

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6. Refund Processing: Refunds for eligible cancellations will be processed promptly. Refunds can take up to 10 work days to be processed.

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Table Mates reserves the right to amend this cancellation policy at any time without prior notice.

For any questions or concerns related to cancellations, please contact us at info@tablemates.be.